Express Flooring Consumer Complaints
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Welcome to Express Flooring Consumer Complaints. A site designed by us, Express Flooring, to help our customers voice their opinion and actually get results. With a company of this size and our aggressive growth, some things go unnoticed. It is our intent to fix every single complaint as quick as possible, it is just fact that some get missed.

The reason why we created Express Flooring Consumer Complaints?

Everyone is starting to understand that many review sites are being used for people to post untrue, malicious reviews or complaints. What they don't know is the company has no way of helping the customer with their issue if they post........View More
Our range of products include laminate flooring, real wood flooring, rugs, tiles and carpets with something to suit all lifestyles and budgets. In addition, we also provide a wide range of flooring accessories, including door bars, underlay, beading and skirting to accompany your new floor.

Express Flooring has had the pleasure of helping beautify thousands of homes in your surrounding communities for more than a decade. We can also be seen over 500 times a day on one of our many TV commercials. We are licensed, bonded, insured, and have many industry affiliations. Some of the Industry Affiliations we belong to are listed above. Along with all of this, due to our high volume purchasing we receive favorable discounts directly from the manufactures. This allows us to pass the savings on to you!


Customer Service at Express Flooring

Rating: 3.75 based on 13 reviews

13 Reviews
4110 W Washington Street
Phoenix, AZ 85009

Phone: 602-357-9504


Angela Jennings

“Like many of you, I did my homework and found both good and bad reviews. I was very concerned with buying flooring from Express, but felt it was still in my best interest to hear them out. So, I took the time to collect multiple bids and met with a total of 5 different companies including Express. Because their offer was 20% less than the others, and security of the lifetime warranty, I decided to take a chance and give them the shot. This has turned into one of the best decisions for remodeling I have ever made for my home!”

First off…everyone I was in contact with, from the phone representatives to the design consultant that met with my husband and I were amazing! But the proof was in the craftsmanship of the installation team. The installers were right on time, they moved my furniture as if it were their own, tore out the old flooring and removed it without incident, and meticulously laid down my new flooring. I felt the floor turned out SPECTACULAR, and my guests a few days later said “WOW…YOUR FLOOR LOOKS AWESOME! WHO DID THE WORK?”

I am proud to say, Express Flooring and have told some friends about my experiences as well since then.
My experiences throughout the entire process are in stark contrast to the negative things written about you online!
Thank you Express for a wonderful job, tremendous service, & incredible cost savings!

Your customer for life,
Angela Jennings

  • Response: Thank you for the kind words Mrs. Jennings! It was a pleasure serving you!

4 stars Ave. rating: 4 from 4 votes.
Thanks for the mix-up Express Flooring!
Caroline Diaz

“Recently we purchased new carpet and installation from Express Flooring. The project was finished on time and it looked beautiful. The only problem was that they installed the wrong color! Apparently our style number was miss-communicated. At first we freaked. Once we calmed down we immediately called Express Flooring. I have to say we were concerned there would be a problem. We were worried they would pass blame on us somehow. Amazingly there was no hesitation and numerous apologies. They offered us two options. 1 – Replace with correct carpet. 2- Keep existing carpet. This was a no-brainer for us. The mistaken carpet was much nicer than our original selection. Not only did we save more 20% from the 3 lowest bidders, we accidentally got a carpet that was not in our budget. Thanks for the mix-up Express Flooring!”

  • Response: We greatly apologize for the mix-up and so very happy it worked out in the end. Please let us know when you are ready to start the rest of the house! Ha!

3.75 stars Ave. rating: 3.75 from 2 votes.
cool customer service
Kyle Maroney

“Express Flooring was hired to provide a full house of flooring for our first new home. Our expectations were very high. We selected a very high-end product and was expecting a lot! Our job did not get off to a good start. Our crew showed up late and short 2 people. We hired a team of 4 due to the size of our project and the timeline we needed completion. I have to say we were nervous wrecks the first 2 days. Finally our crew of 2 became a crew of 4 on day 3. They humped it, worked 14 hour days and actually finished a day early. I am extremely pleased with the outcome but did not enjoy the unneeded stress of the first 2 days. In the end….we are happy! We will hire Express Flooring one day again!”

  • Response: We greatly apologize for the rocky start. We are so happy that you are pleased with the end result and willing to work with us again for all your flooring needs.

3.75 stars Ave. rating: 3.75 from 5 votes.
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Express Flooring"Goal"
Our Goal at Express Flooring is Satisfaction! We can assure you that our friendly management team is here to answer any and all of your questions or complaints. It is our never-ending desire to work towards having all of our customers 100% SATISFIED."
Express Flooring Memberships
  • World Floor Covering Association
  • Arizona Floor Covering Association
  • Arizona Chamber of Commerce
  • Tucson Chamber of Commerce
  • Denver Chamber of Commerce
  • United States Chamber of Commerce
  • National Tile Contractors Association
  • Building Trades Association
  • National Carpet & Rug Institute
  • National Wood Association
  • Hardwood & Laminate Association
  • SAHBA - Southern Arizona Housing & Building Association
Express Flooring Promises
  • Free In-Home Estimates 7 days a week. Evening & Weekend appointments available
  • Complimentary Decorating Advice
  • Next Day Installation on In Stock Products
  • Superior Craftsmanship
  • Lifetime Installation Warranty
  • Knowledgeable professionals
  • Over 100 years of flooring experience
  • Quality Brand Name products
  • Discount warehouse pricing
  • Financing available with 12 months of No interest.
  • Family owned and operated values
  • We take all of the stress and anxiety out of purchasing flooring.
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